Privacy Policy

 

Effective Date: 14th Sept 2025

Business Name: Inspire Children’s Occupational Therapy Services

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Introduction

We are committed to protecting the privacy and confidentiality of our clients, and families. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with Privacy Act 1988 and the Australian Privacy Principles (APPs)

 

What Information We Collect

We may collect the following types of personal and sensitive information:

• Child’s name and date of birth

• Parent/guardian names and contact information

• Medical history and developmental history

• Referrals and reports from other health professionals

• Medicare or NDIS details (if applicable)

• Payment and billing information

 

How We Collect Information

We collect information through:

• Intake forms and assessments

• Phone calls, emails, and in-person consultations

• Referrals from parents/guardians, healthcare providers, schools or other relevant organisations

 

Why We Collect Information

We collect personal information to:

• Provide occupational therapy services

• Communicate with families and referrers

• Maintain accurate clinical records

• Comply with legal and professional obligations

• Process payments and manage appointments

 

Sharing your Information

We may share your personal information:

• With other healthcare providers involved in your child’s care (with your consent)

• When required by law

• To funding bodies such as NDIS or Medicare (with your consent)

• With school or  referrers when needed (with your consent)

We will never sell, rent or share your information for marketing purposes.

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Data Storage and Security

We store information securely in electronic formats using password-protected and two factor authentication enabled systems. We take reasonable steps to protect your information. However, despite the steps taken, no method of electronic transmission or storage is 100 % secure.

 

Access and Correction

You may request access to your child’s records or ask for corrections if information is inaccurate. Requests can be made in writing and will be responded to within a reasonable timeframe.

 

Website Privacy

We use cookies and google analytics to improve website functionality and user experience. You can manage your cookie preferences by adjusting the settings in your browser. Our website may contain links to third-party websites. These third-party websites have their own privacy policies, and we are not responsible for the practices of these sites. We recommend that you review the privacy policies of any third-party websites you visit.

 

Concerns

If you have concerns about our privacy policy, please contact us directly.

 

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legislation or practice. The latest version will always be available on our website.